Questions people ask before their first visit

Good to know

Plain answers to the questions we hear most — who regulates whom in Ontario, what OHIP does and doesn’t cover, what things cost, and how to choose between similar services. If yours isn’t here, call 519-208-2273 and ask.

Psychotherapist vs Psychologist: What’s the Difference?

In Ontario, psychologists and psychotherapists are different regulated professions. A psychologist can diagnose mental health conditions and carry out formal psychological assessments. A Registered Psychotherapist (RP) provides talk therapy but does not diagnose. Both can help with anxiety, depression, stress and relationships. CARESPACE’s counselling team in Kitchener, Waterloo and Cambridge is made up of Registered Psychotherapists and Registered Social Workers. We do not have psychologists on staff.

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Osteopath vs Chiropractor: Which Should You See?

Chiropractors and osteopathic manual practitioners both use hands-on techniques to treat pain and movement problems, but they work differently. Chiropractic is a regulated health profession in Ontario, and chiropractors commonly use joint adjustments and can order X-rays. Osteopathic manual therapy typically uses gentler techniques across the whole body, working through soft tissue, joints and fascia; it is not a regulated profession in Ontario. CARESPACE offers both in Kitchener, Waterloo and Cambridge.

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Physio vs Chiro: Which Should You See for Back or Neck Pain?

For back or neck pain, both physiotherapists and chiropractors are good places to start, and both are regulated health professions in Ontario. Physiotherapy tends to emphasize movement, exercise and hands-on treatment to restore function over time. Chiropractic often centres on joint adjustments and can include X-rays when needed. Many people do well with either. At CARESPACE in Kitchener, Waterloo and Cambridge, physiotherapists and chiropractors work side by side.

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Dietitian vs Nutritionist: What’s the Difference in Ontario?

In Ontario, a Registered Dietitian (RD) is a regulated health professional accountable to the College of Dietitians of Ontario, with a university degree in nutrition, supervised practical training and a national registration exam. ‘Nutritionist’ is not a protected title in Ontario, so anyone can use it regardless of training. Both may give nutrition advice, but only dietitians are regulated. CARESPACE’s nutrition team in Kitchener, Waterloo and Cambridge are all Registered Dietitians.

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Does OHIP Cover Physiotherapy?

OHIP covers physiotherapy only in limited situations. Government-funded Community Physiotherapy Clinics are available to Ontario residents who are 65 or older, 19 or under, recently discharged from hospital after an overnight stay for a condition needing physiotherapy, or receiving Ontario Works or ODSP. Most working-age adults are not eligible and pay privately or through an extended health plan. CARESPACE is a private clinic: you pay at your visit and submit the receipt to your insurer.

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Is Psychotherapy Covered by OHIP in Ontario?

OHIP covers psychotherapy only when a physician provides it, such as a psychiatrist or a family doctor who offers counselling. It also funds the Ontario Structured Psychotherapy program, which offers free cognitive behavioural therapy to adults with depression or anxiety. Therapy with a Registered Psychotherapist or Registered Social Worker is not covered by OHIP, but many extended health plans reimburse it. CARESPACE provides receipts you submit to your plan.

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How Much Does Physiotherapy Cost in Ontario?

Private physiotherapy in Ontario is paid by the visit, and published cost guides put a first assessment at roughly $80 to $180 and a follow-up visit at roughly $60 to $150, depending on the location, appointment length and the physiotherapist’s experience. OHIP covers physiotherapy only for limited groups, so most working-age adults pay privately and claim through an extended health plan. For CARESPACE’s current fees, call 519-208-2273.

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The basics

Do I need a doctor’s referral?

No. You can book directly with any CARESPACE practitioner. Some extended health plans ask for a referral before they reimburse you, so check your plan if you intend to claim.

Do you bill my insurance directly?

We don’t. You pay at your visit and we give you a detailed receipt to submit to your insurer. Most plans reimburse within a few days, and it keeps our focus on you rather than on the insurance company.

What happens at a first visit?

A new-client assessment: your practitioner listens, examines, and explains what they think is going on. You’ll leave with a plan and usually some treatment on the same day.

Can I see more than one kind of practitioner?

Yes, and it’s how CARESPACE works best. Our practitioners share notes and coordinate your care, so a physiotherapist and a massage therapist, or a counsellor and a naturopathic doctor, are working from the same plan.

Call 519-208-2273